Warranty Information

Avanti Lighting operates a return to base warranty policy on all products and will not be liable for any return carriage costs incurred. The warranty covers defects in design, materials and workmanship. Should the product fail during the warranty period it will be replaced or repaired free of charge, subject to the above and the return of the faulty unit. 

 

The duration of the standard warranty varies from product to product. Unless otherwise stated it is 12 months from the date of purchase from Avanti Lighting. On some products the standard warranty is stated as 3 or 5 years. In these cases, a year is deemed to be 10 hours operation per day, 7 days a week. Longer running hours per day will proportionately reduce the standard warranty. 

 

The warranty excludes consumable items such as lamps, fuses and batteries. All warranties will be invalid if the product has been found to have been tampered with, installed in an improper working environment including being installed in an area with a higher ambient temperature than 25 ͦC, exposed to unsuitable environmental conditions eg Salt spray, certain cleaning agents, other corrosive substances, abnormal electrical conditions or had the QC date label removed (if applicable) or been installed not in accordance with the current edition of the I.E.E Wiring Regulations. 

 

We do not accept responsibility for any third-party costs associated with the replacement of the product. Your statutory rights are not affected. We reserve the right to alter product specifications without prior notice. Each individual product has its relevant warranty period stated on its data sheet.

 

Terms: Product or product: refers to the product purchased on which the warranty is applicable and for which you seek to make your claim.•The company, us, we: refers to Avanti Lighting, the warranty provider•The customer, you, your: refers to the warranty holder

2.1 The company shall not be liable for any loss of profit, any indirect or consequential loss nor any costs, damages or expenses whatsoever except for liability that is prohibited to be excluded by law.

2.2 The company’s total liability in connection with the provision of the product(s) shall be limited to the price paid by the customer for the product(s).

2.3 The company shall not be liable for any replacements installed by or any repairs carried out by any installer that has not been authorised by the Company.

2.4 If any warranty claim is found to be in breach of any of the warranty conditions in Section ‘conditions’, the costs of investigation, repair or replacement shall be paid by the customer.

2.5 The customer shall be liable for payment of costs in relations to third party site visit(s) for installation investigations should the installation be found to be faulty or non-compliant with legislation and/or NICIEC standards.

2.6 Following expiry of the warranty, the company shall not be liable for any further costs for the installation of the products or for installation of any replacement product.

3.1 Variations in the colour, appearance or dimensions of the products from that advertised in the catalogue or trade literature shall not constitute a defect under this warranty policy.

3.2 Defects arising as a result of fair wear and tear by the customer and those whom the customer allows to use the products will not be covered by the standard or extended warranties.

4.1 Please provide details of the claim, together with the order number by email to sales@avanti-lighting.co.uk. After you have received authorisation from us, please return the complete product or sub-assemblies/parts, to our address as directed.

4.2 Any product(s) returned under warranty should be appropriately packaged to prevent damage during transit. Any return under the warranty is done at the sole risk of the customer and the Company will not be liable for any damages or losses sustained during transit.

4.3 All carriage and return charges/duties are the responsibility of the customer and are not covered by the warranty.